Bench-Ready Dispatch, sent the same working day.

All orders are packaged securely and discreetly in plain, unmarked outer packaging to protect product integrity during transit and keep your delivery private.

NZ Post CourierPost — Overnight Tracked

All orders ship exclusively via NZ Post CourierPost. No other courier is offered.

Estimated delivery: next working day for most North Island metro areas; rural and South Island addresses should allow an extra 1–2 working days.

Delivery times are estimates and may vary depending on location.

Orders are shipped in plain, unbranded packaging with no external product identification. Discretion and integrity are maintained throughout fulfilment.

We ship nationwide across New Zealand, North Island and South Island, including rural delivery:

• Auckland
• Wellington
• Christchurch
• Hamilton
• Tauranga
• Dunedin
• South Island rural
• North Island rural

International shipping is not offered.

Orders with payment cleared by 2pm NZT are packed and lodged with CourierPost the same working day — that's our Bench-Ready Dispatch promise.

Orders placed or cleared after 2pm NZT, or on weekends and public holidays, are dispatched the next working day.

Pre-order items are clearly marked and typically ship within 1–2 weeks.

If an order contains both in-stock and pre-order items, the full order is dispatched together once all items are available.

If you need in-stock items urgently, we recommend placing separate orders.

All CourierPost shipments include tracking. Tracking details are emailed once your order has been dispatched from our bench.

Where required, temperature-sensitive materials are packaged with insulated liners and gel packs to help maintain integrity during transit. Bench-Ready Dispatch is used to minimise transit time.

During checkout, you can choose from two delivery handling options:

For added security, add Signature on Delivery at checkout for a small fee of $4.95. Orders over $350 include it automatically at no extra cost. This requires the courier to obtain a signature from a person at the delivery address before releasing the parcel.

Why choose Signature on Delivery?

• Provides proof your parcel was received by a person
• Prevents the courier from leaving parcels unattended
• Strongest protection against lost or stolen parcels

What happens if no one is home?

The courier will leave a notification card and your parcel will be held at the nearest NZ Post depot for collection. You can collect it using your tracking number and valid ID.

What to do if your parcel has not arrived or you believe it is missing:

Tracking shows "Delivered" but you did not receive the parcel

If you used Authority to Leave (default): You accepted responsibility for the parcel once delivered. Check around your property, with neighbours, and in any safe spots. Kiwi Peps is not liable for parcels left unattended per your authorisation.

If you selected "Signature on Delivery": Check your tracking for the signature record. If no valid signature was obtained, please lodge a formal investigation with NZ Post directly. Kiwi Peps will work with you toward a resolution if the courier confirms a fault.

Tracking does not show "Delivered" (parcel lost in transit)

If your tracking has not updated for an extended period and the parcel does not show as delivered, please contact us within 14 days of the estimated delivery date, quoting your Kiwi Peps Reference Number. We will lodge an investigation with NZ Post on your behalf. If the courier confirms the parcel is lost, we will arrange a replacement or store credit at our discretion.

How to report a missing parcel:

1. Email support@kiwipeps.co.nz within 14 days of the delivery or estimated delivery date
2. Include your Kiwi Peps Reference Number and tracking number
3. Describe the issue and your delivery preference at checkout
4. Include any screenshots of tracking status if available
5. Allow up to 5 business days for our team to investigate

Delivery timeframes are estimates only and are not guaranteed. Kiwi Peps is not responsible for delays caused by the courier network, weather conditions, or circumstances beyond our control.

Due to the nature of research materials and payment processing, all sales are final.

Returns and refunds are not offered.

Damaged or Incorrect Orders

If you receive a product that is damaged during transit or incorrectly supplied, please contact us within 48 hours of delivery.

To report an issue:

• Email support@kiwipeps.co.nz within 48 hours
• Include your Kiwi Peps Reference Number
• Provide clear photographic evidence of the issue
• Await assessment and further instructions

Where appropriate, issues may be resolved via replacement or alternative discretionary resolution.

The following are not eligible for return or replacement:

• Products that have been opened, used, or altered
• Products with broken or tampered seals
• Orders reported after 48 hours without valid reason
• Orders affected by customer error or misuse
• Change-of-mind purchases

All products supplied by Kiwi Peps are research materials only. We cannot accept returns or replacements for issues arising from improper handling, storage, or use outside recommended research conditions.

For shipping or order-related enquiries, please contact:

support@kiwipeps.co.nz

See also our peptide questions NZ FAQ and NZ bank transfer payment guide.